Terms of Service

Last Updated: [25 March 2025]

Welcome to Mahaan Milk Foods Limited having its registered address Office No.406, 4th Floor, Worldmark 2, Asset No.8, Aerocity Hospitality District, New Delhi, India, 110037 (“Company,” or “we,” or “our,” or “us” or “Mahaan”). By visiting or using our website, www.mahaanmilkfoods.com (“Website“), you acknowledge that you have read, understood, and agree to comply with and be legally bound by these Terms of Service (“Terms“). If you do not agree with any portion of these Terms, we kindly ask that you refrain from accessing or using our Website. Your continued use of the Website signifies your acceptance of these Terms, as they may be updated or modified from time to time.

These Terms are subject to change at any time. We reserve the right to update or modify or replace these Terms and other Company policies at our sole discretion by posting the changes on the Website. It is your responsibility to stay informed of any updates or modification or replacement by regularly reviewing the Terms on the Website. Your continued use of the services or access or visiting of Website after any changes or amendements to these Terms and any other Company’s policies will be considered as a deemed acceptance by you. By agreeing to these Terms, you are granted a personal, non-exclusive, non-transferable, and limited right to access and use the Website. Additionally, by accepting these Terms, you agree to comply with all other applicable terms and policies of the Company.

1. 1. Use of the Website

   1.1 “User” or “you” or “your”, shall mean any natural person, entity, company, business who is visiting, accessing, browsing or placing an order through the Website. The User shall be above the age of 18 years and competent to contract as per the laws of the Union of India shall be entitled to use the Website and avail the offers and services provided therein. To register, you must provide your true and correct information as requested while registering. If you are a minor and wish to use the Website, you may do so through your legal guardian and the Company reserves the right to terminate your account on knowledge of you being a minor and using the membership of the Website.
   1.2 The Company may further, in its sole discretion terminate or end the relationship/engagement with any User with or without furnishing any reasons for the same.
   1.3 Further, you are solely responsible for protecting the confidentiality of your username and password and any activity under the account will be deemed to have been done by you. In the event you provide us with false and inaccurate details, or the Company has reasonable reasons to believe that you have done so, we hold the right to permanently suspend your account.
   1.4 You agree to use the Website solely for its intended purpose and in a manner that complies with all applicable laws, regulations, and Company policies. You shall not engage in any activity that may disrupt, interfere with, or damage the functionality of the Website, or use it for any unlawful, fraudulent, or harmful purposes.
   1.5 You agree not to use the Website to transmit or distribute any harmful, illegal, or malicious content, including viruses, spyware, or other disruptive code. You may not attempt to gain unauthorized access or unauthorized modification to any portion of Website, its systems, or networks.

2. 2. Intellectual Property Rights

   2.1 This Website is the sole and exclusive property of Mahaan or its licensors and vendors. We retain all rights, titles, and interests (including all copyright, trademark, logo, design, image, text, patent, trade secrets, and all other intellectual property rights) in the Company, the tools, applications, and other software being made available on the Website.
   2.2 The content that you post or provide to Mahaan, in any manner, will become our intellectual property and you grant us the worldwide, perpetual, and transferable rights in such content. We shall be entitled to, consistent with our privacy policy as adopted in accordance with applicable law, use the content or any of its elements for any type of use, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the content you provide, and you shall not be entitled to reproduce, distribute, or use our content without prior written permission.

3. 3. Products & Services

   3.1 from what is displayed We are committed to providing you with processed high-quality dairy ingredients that adhere to the highest industry standards. We take great care in presenting our products accurately through detailed descriptions, images, and specifications on our website. However, due to the nature of production processes, supplier variations, and packaging updates, there may be slight differences in the appearance, packaging, or product details.
   3.2 All the product descriptions, pricing, and availability are subject to change at any time without prior notice. While we make every effort to keep our product information as accurate as possible, we cannot guarantee that the descriptions will always be complete, error-free, or up to date. In addition, we reserve the right to modify or discontinue any product at our discretion, without any further liability.
   3.3 If any discrepancies or questions arise regarding product details, we encourage you to reach out to our customer service team for clarification. We strive to ensure your satisfaction and provide you with the most accurate and up-to-date information available.

4. 4. User Responsibilities

   4.1 User is strictly prohibited from copying, modifying, distributing, reproducing, reverse-engineering, transferring, selling, or creating derivative works from any information or software obtained from the Website without prior written consent from Mahaan. Unauthorized reproduction, copying for commercial or non-commercial purposes, and unwarranted modification of any content, data, or information on the Website is explicitly prohibited.
   4.2 User agrees not to access (or attempt to access) the Website and/or the materials or services by any means other than through the provided interface. The use of deep-links, robots, spiders, or any automatic device, program, algorithm, or methodology, or any similar manual processes to access, copy, monitor, or reproduce any part of the Website, its content, or its structure is strictly prohibited. Additionally, attempting to circumvent the navigational structure or presentation of the Website or using unauthorized methods to obtain information or materials from the Website is also banned. We disclaim any responsibility or liability related to such content:
   1. In areas of the Website where you are allowed to post or upload information, you agree to ensure that such content complies with all applicable laws and is not offensive in nature. Specifically, you agree not to abuse, harass, threaten, defame, defraud, demean, or otherwise violate the legal rights of others.
   2. Engage in any activity that interferes with or disrupts the Website’s access or functionality, including any servers or networks connected to it.
   3. Publish or distribute content that is grossly harmful, defamatory, obscene, pornographic, libelous, or otherwise unlawful.
   4. Use the Website or any of its content for unlawful purposes, or in any manner that violates these Terms or the any other policies of the Website or of the third party.

5. 5. Third-Party Links

   User acknowledges that third party services are available on the Website. We may have formed partnerships or alliances with some of these third parties from time to time to facilitate the provision of certain services to you. However, you acknowledge and agree that at no time are we making any representation or warranty regarding any third party’s services nor will we be liable to you or any third party for any consequences or claims arising from or in connection with such third party including, and not limited to, any liability or responsibility for, death, injury or impairment experienced by you or any third party. You hereby disclaim and waive any rights and claims you may have against us with respect to third parties/manufacturers/producers/vendors’ services.

6. 6. Limitation of Liability

   6.1 In no circumstances shall Company be liable, whether in contract, tort (including negligence) or otherwise, for any loss of profit, loss of revenue or for any direct, indirect or consequential loss arising out from the use or inability to use our Website or products.
   6.2 User agrees that neither Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user’s transmissions or/and data or/and arising from any other matter relating to the service or goods/products sold via Website, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.
   6.3 User agrees that Company shall not be responsible or liable to User, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company’s total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company if any, that is related to the cause of action.
   6.4 vulnerabilities No warranty is given by the Company that the Website shall operate error-free or that this Website and its server are free of computer.
   6.5 We shall not be held liable for any failure or delay in performing services or delivering goods where such failure arises as a result of any act or omission, that is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.

7. 7. Indemnification

   The User unilaterally agree to indemnify and hold the Company its employees, consultants, directors (“Indemnified Party”), harmless at all times from all damages, losses, costs, expenses, demands, actions, interest, proceedings, third party claims and expenses of any nature whatsoever (including all legal and other costs, charges and expenses) incurred and suffered by the Indemnified Party arising out of any action/inaction of the User, breach of this Terms and any other policies of the Company and /or breach of the applicable law, rules, regulations, legal requirements by the User.

8. 8. Privacy Policy

   In the process of using the Website of Company and undertaking services, we may collect certain personally identifiable information about the User such as name, email address, mobile phone number, contact details and bank account details. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data. Your use of our Website is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.

9. 9. Electronic Record

   These Terms are an electronic record in terms of Information Technology Act, 2000 and the rules made thereunder, as applicable and as amended from time to time.

10. 10. Modifications to Terms

    We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the updated date. Your continued use of our Website and services after such changes constitutes your acceptance of the new Terms.

11. 11. Governing Law & Jurisdiction

    These Terms shall be governed by and construed in accordance with the laws of India. The courts at New Delhi shall have exclusive jurisdiction in relation to all matters arising out of this Terms.

12. 12. Severability

    If any provision of these Terms is declared invalid, illegal or unenforceable, then such provision shall be deemed to be automatically adjusted to conform to the requirements for validity at such time and, as so adjusted, shall be deemed a provision of these Terms as though originally included. If the provision invalidated is of such a nature that it cannot be so adjusted, the provision shall be deemed deleted from these Terms as though the provision had never been included. In either case, the remaining provisions of these Terms shall remain in effect unless the adjustment or deletion renders the remaining Terms in violation of the original intent of the parties.

13. 13. Disclaimers

    13.1 You expressly understand and agree that, to the maximum extent permitted by applicable law:

    the Website, goods and other content are provided by Company on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, Company makes no warranty that, (a) the Website or goods will meet your requirements or your use of the Website will be uninterrupted, timely, secure or error-free; (b) the results that may be obtained from the use of the Company will be effective, accurate or reliable; (c) the quality of the Website and the goods sold therein will meet your expectations; or (d) any errors or defects in the Website will be corrected. No advice or information, whether oral or written, obtained by you from Company shall create any warranty not expressly stated in the Terms.

    13.2 The Company has made every effort to display as accurately as possible the available goods, including in respect of their colour, size, shape and appearance, as accurately as possible. However, the actual colour, size, shape and appearance may have variations from the depiction on your mobile/computer screen.
    13.3 The Company will have no liability related to any User content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. The Company also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user content.
    13.4 The Company will not be liable for any loss that you may incur as a consequence of unauthorized use of your account or account information in connection with the Company either with or without your knowledge.
    13.5 The Company has endeavoured to ensure that all the information on the Website is correct, but the Company neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information regarding the goods or otherwise. The Company shall not be responsible for the delay or inability to use the Website or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities and related graphics obtained through the Website, or otherwise arising out of the use of the Website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Company shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the Website that may occur due to technical reasons or for any reason beyond Company’s control.
    13.6 Due to the vagaries that can occur in the electronic distribution of information and due to the limitations inherent in providing information obtained from multiple sources, there may be delays, omissions, or inaccuracies in the content provided on the Website or delay or errors in functionality of the Website. As a result, we do not represent that the information posted on the Website is correct or accurate in every case.
    13.7 We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of credit/ debit cards.
    13.8 All services offered and sold on the Website are without warranties of any kind either expressed or implied. The Website disclaims all or any warranty or liability from the purchase or use of the goods and services offered by the Company to the fullest extent. Any warranties or after-sale services if any offered by the partners or service providers on any order shall be serviced directly by such vendor/third party and the Company will not be under any obligation to ensure compliance or handle any complaints related.
    13.9 By accepting these Terms you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third-party website, or your consumption of any food, beverages, or other goods created by our partner(s).
    13.10 We disclaim any and all liability to you for the supply of the goods and delivery to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant goods . We cannot accept any liability for any loss, damage, or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising.
    13.11 We do not accept any liability for any delays, failures, errors omissions, or loss of transmitted information, viruses, or other contamination or destructive properties transmitted to you or your computer system via our Website.
    13.12 If we have contracted to provide identical or similar orders to more than one customer and are prevented from fully meeting our obligations to you by reason of an event of force majeure, we may decide at our absolute discretion which orders we will fill and to what extent.
    13.13 The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property, and/or loss from claims of third parties arising out of the use of the Website or for any products purchased from us.
    13.14 We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
    13.15 In the event the Company has a reasonable belief that there exists an abuse of vouchers and/or discount codes or in suspected instances of fraud, the Company may cause the customer to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, the Company reserves the right to seek compensation from any and all violators.

14. 14. Contact Us

    For any questions regarding these Terms, please contact us at:

    Milk Foods Limited
    Office No. 406, 4th Floor, Worldmark 2, Asset No. 8, Aerocity Hospitality District,
    New Delhi – 110037, India
    Email: info@mahaanmilkfoods.com
    Phone: +91-11-4310 7200