Legal Policy

Last Updated: [25 March 2025]

Welcome to Mahaan Milk Foods Limited having its registered address at Office No.406, 4th Floor, Worldmark 2, Asset No.8, Aerocity Hospitality District, New Delhi, India, 110037 (“Company,” or “we,” or “our,” or “us” or “Mahaan”). By visiting or using our website, www.mahaanmilkfoods.com (“Website“), you acknowledge that you have read, understood, and agree to comply with and be legally bound by this Legal Policy(“Terms“). If you do not agree with any portion of these Terms, we kindly ask that you refrain from accessing or using our Website. Your continued use of the Website signifies your acceptance of these Terms, as they may be updated or modified from time to time.

These Terms are subject to change at any time. We reserve the right to update or modify or replace these Terms and other Company policies at our sole discretion by posting the changes on the Website. It is your responsibility to stay informed of any updates or modification or replacement by regularly reviewing the Terms on the Website. Your continued use of the services or access or visiting of Website after any changes or amendements to these Terms and any other Company’s policies will be considered as a deemed acceptance by you. By agreeing to these Terms, you are granted a personal, non-exclusive, non-transferable, and limited right to access and use the Website. Additionally, by accepting these Terms, you agree to comply with all other applicable terms and policies of the Company.

1. 1. 1. Eligibility

      “User” or “you” or “your”, shall mean any natural person, entity, company, business who is visiting, accessing, browsing or placing an order through the Website. The User shall be above the age of 18 years and competent to contract as per the laws of the Union of India shall be entitled to use the Website and avail the offers and services provided therein. To register, you must provide your true and correct information as requested while registering. If you are a minor and wish to use the Website, you may do so through your legal guardian and the Company reserves the right to terminate your account on knowledge of you being a minor and using the membership of the Website.

   2. 2. Intellectual Property Rights

      2.1 All content available on this Website, including but not limited to trademarks, logos, brand names, text, images, graphics, designs, videos, audio clips, software, data compilations, and other materials (collectively referred to as “Content“), is the exclusive property of Company or its licensors and is protected by applicable copyright, trademark, patent, trade secret, and other intellectual property laws. The unauthorized use, copying, reproduction, distribution, modification, adaptation, public display, transmission, or creation of derivative works from any Content on this Website, in whole or in part, without the express prior written consent of the Company, is strictly prohibited. Any such violation may result in civil and/or criminal penalties, including but not limited to financial damages, injunctive relief, and other legal remedies as permitted by applicable law.
      2.2 Nothing contained on this Website shall be construed as granting, by implication, estoppel, or otherwise, any license, right, or permission to use any intellectual property belonging to the Company without explicit prior authorization. Unauthorized exploitation or misuse of the Company’s Content may lead to legal action, including but not limited to claims for damages, injunctive relief, or other appropriate remedies.
      2.3 The trademarks, logos, and service marks displayed on this Website (the “Marks“) are the exclusive property of Company. You are not permitted to use any of the Marks without the prior written consent of the Company. Unauthorized use of the Marks may result in legal action, including claims for damages and injunctive relief.
      2.4 By submitting, posting, or uploading any content or personal information to publicly viewable portions of the Website (such as discussion boards, message boards, chat areas, etc.), you acknowledge and agree that such Content will be publicly available and can be viewed by other users. You grant the Company an unrestricted, irrevocable, and worldwide license to use, reproduce, modify, publish, and distribute your posts for any purpose. You further acknowledge that if you delete your posts, copies of such posts may remain accessible in archived pages or may have been copied or stored by other users.
      2.5 The Company reserves the unconditional right to remove or delete any post or part of a post that, in the Company’s sole discretion, violates these Terms, is offensive, indecent, or otherwise objectionable.
      2.6 You agree to respect the intellectual property rights and other legal interests of the Company and guarantee that you will not infringe on those rights. In the event of any infringement of the Company’s intellectual property or legal rights, the Company reserves the right to immediately terminate or suspend the access of the Website provided to you, without any refund/ liability. By using the Company’s goods, you acknowledge that the Company does not transfer any intellectual property rights to you.
      2.7 This clause provides a detailed and legally precise framework for the protection of the Company’s intellectual property and sets forth clear rules regarding user-generated content, the use of trademarks, and potential legal consequences of infringement.

   3. 3. Website Use & Restrictions

      3.1 Using a website for lawful purposes means strictly adhering to all applicable laws, regulations, and the platform’s terms of service while ensuring ethical and responsible engagement. This includes refraining from illegal activities such as cybercrime, fraud, harassment, and copyright infringement, as well as avoiding actions that could harm the website, its users, or third parties, such as distributing malware, engaging in spamming, or conducting illicit trade. Users must respect intellectual property rights, protect personal and sensitive data, and avoid unauthorized access to systems or information. Additionally, ethical behavior, such as refraining from deceptive practices, hate speech, or financial misconduct, is essential in fostering a safe and secure digital environment. Compliance with these principles not only protects users from legal consequences but also helps maintain trust, security, and integrity within the online community.
      3.2 Users are strictly prohibited from using this Website, its materials, or its content for any unlawful, unauthorized, or prohibited purpose as outlined in these Terms. This includes engaging in or encouraging illegal activities, attempting to infringe upon the rights of the Website, its owners, or third parties, or violating any applicable laws or regulations. Actions such as intellectual property infringement, fraudulent activities, cyber threats, unauthorized data collection, spamming, or any form of harassment are not permitted. Users must refrain from misusing the platform in any manner that could compromise its security, integrity, or functionality. Any violation of these terms may result in legal consequences, account suspension, or other appropriate actions to ensure a safe and compliant online environment.
      3.3 You are strictly prohibited from hacking, damaging, disrupting, or interfering with the security, functionality, or availability of this Website in any manner. This includes, but is not limited to, attempting to gain unauthorized access to the Website, its servers, databases, or related systems; using automated tools such as bots, scrapers, or crawlers to extract data without permission; distributing malware, viruses, or any malicious software; and engaging in fraudulent, deceptive, or illegal activities. Additionally, any actions that violate applicable laws, regulations, or third-party rights, including attempts to bypass security measures, manipulate data, or compromise user privacy, are strictly forbidden. Any violation of these Terms may result in immediate access restrictions, legal action, termination of services, or reporting to law enforcement authorities.
      3.4 You hereby agree and undertake not to attempt to gain unauthorized access to any portion or feature of the Website, any systems, networks, or servers connected thereto, or any services offered through or in connection with the Website, by means including but not limited to hacking, password mining, or any other unlawful, fraudulent, or illegitimate methods. Any attempt to circumvent security measures, interfere with system integrity, or exploit vulnerabilities shall constitute a material breach of these terms and may result in immediate suspension or termination of access, civil or criminal liability, and reporting to relevant authorities as permitted by law.
      3.5 All content on this Website, including but not limited to text, images, graphics, videos, logos, trademarks, and software, is the exclusive property of the Company or its licensors and is provided for personal and informational use only. Any unauthorized commercial use, including selling, licensing, redistributing, modifying, or incorporating our Content into commercial materials, advertising, or promotional activities, is strictly prohibited. Additionally, scraping, copying, or aggregating Content for resale or unauthorized distribution is not allowed. Unauthorized use may result in legal action, including cease-and-desist orders, monetary damages, and other remedies as permitted by applicable law.
      3.6 The content, materials, and resources available on this Website, including but not limited to Content, are provided for personal and informational purposes only. Any unauthorized commercial use, reproduction, distribution, modification, or exploitation of the Content, in whole or in part, without our prior written consent, is strictly prohibited.
      3.7 Commercial use includes, but is not limited to:
      1. Selling, licensing, or distributing our Content for profit.
      2. Using our Content to promote, advertise, or endorse third-party products or services.
      3. Republishing or incorporating our Content into commercial presentations, reports, or publications.
      4. Copying, scraping, or aggregating Content for resale or unauthorized redistribution.
      3.8 You shall not host, display, upload, download, modify, publish, transmit, update, or share any information on this Website that:
      1. Is grossly harmful, harassing, defamatory, obscene, pornographic, pedophilic, libelous, slanderous, criminally inciting, or invasive of another’s privacy;
      2. Is hateful, racially, ethnically objectionable, disparaging, or promotes money laundering, gambling, or any unlawful activities;
      3. Is misleading, misrepresentative, or false in any manner;
      4. Contains content that is sexually explicit, obscene, or promotes obscenity, racism, bigotry, hatred, or physical harm to any group or individual;
      5. Advocates harassment of another person or group or promotes or engages in any illegal conduct or abusive, threatening, defamatory, or libelous behavior.
      6. Promotes or engages in illegal activities, such as promoting pirated software, circumvention of copy protection, or providing pirated music or links to pirated files;
      7. Involves the transmission of ‘junk mail’, ‘chain letters,’ or unsolicited mass mailings ‘spamming’;
      8. Contains viruses, trojan horses, worms, time bombs, cancelbots, or any other malicious software or code designed to harm or destroy the functionality of any computer system or interfere with any user’s experience or system.
      9. Exploits people in a sexual, violent, or otherwise inappropriate manner or solicits personal information from others;
      10. Provides instructional information about illegal activities, such as creating or purchasing illegal weapons, violating someone’s privacy, or creating viruses;
      11. Threatens the unity, integrity, defence, security, or sovereignty of India, or causes public disorder or incites criminal offenses;
      12. Is harmful or threatening to any minor in any way, or includes videos, photographs, or images of minors or adults without consent.
      13. Deceives or misleads users about the origin of any messages or communications;
      14. Involves fraudulent activity or the sale of counterfeit or stolen products;
      15. Offers, attempts to offer, or trades items that are prohibited or restricted under applicable laws, rules, regulations, or guidelines.
      16. Seeks to gain unauthorized access or exceeds the authorized access to the Website , user profiles, blogs, communities, account information, or other areas of the Website;
      17. Interferes with another user’s use and enjoyment of the Websiteor any third party’s use of similar services;
      18. Attempts to or successfully damages, disrupts, or limits the functionality of any computer system, data, or personal information through viruses or other malicious software;
      19. Creates liability for us or causes us to lose services from our internet service provider or other suppliers.
      20. Violates any law or regulation in force, or violates the letter or spirit of these Terms;
      21. Threatens, harasses, or creates harm through any form of communication or activity;
      22. Impersonates another person or entity or falsely represents any affiliation with a third party.
      23. By using this Website, you acknowledge and agree to comply with these rules and understand the consequences of failing to do so.
      3.9 You are bound not to use distribute, modify, recreate, reverse engineer, distribute, disseminate, post, publish, or create derivative works from, transfer, or sell any information or software obtained from the Website. With our prior permission, limited use may be allowed. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes, and unwarranted modification of data and information within the content of the Website is prohibited.
      3.10 You agree not to access (or attempt to access) the Website and/or the materials or Content by any means other than through the interface that is provided by the Website.
      3.11 The use of deep-link, robot, spider, or another automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy, or monitor any portion of the Website or content therein, or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials or any content therein, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website is specifically banned. You acknowledge and agree that by accessing or using the Website, you may be exposed to content from other users that you may consider offensive, indecent, or otherwise objectionable. We disclaim all liabilities arising in relation to such allegedly offensive content on the Website.
      3.12 Any violation of these restrictions may result in immediate suspension or termination of your access to the Website, without refund/liability, and legal action may be taken against you. We reserve the right to remove any content that violates these terms or is deemed inappropriate at our sole discretion.

   4. 4. Disclaimers & Limitation of Liability

1. 1. 1. You expressly understand and agree that, to the maximum extent permitted by applicable law: the Website, goods and other content are provided by Company on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, Company makes no warranty that, (a) the Website or goods will meet your requirements or your use of the Website will be uninterrupted, timely, secure or error-free; (b) the results that may be obtained from the use of the Company will be effective, accurate or reliable; (c) the quality of the Website and the goods sold therein will meet your expectations; or (d) any errors or defects in the Website will be corrected. No advice or information, whether oral or written, obtained by you from Company shall create any warranty not expressly stated in the Terms.
      2. The Company has made every effort to display as accurately as possible the available goods, including in respect of their colour, size, shape and appearance, as accurately as possible. However, the actual colour, size, shape and appearance may have variations from the depiction on Your mobile/computer screen.
      3. The Company will have no liability related to any User content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. The Company also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user content.
      4. The Company will not be liable for any loss that you may incur as a consequence of unauthorized use of your account or account information in connection with the Company either with or without your knowledge.
      5. The Company has endeavoured to ensure that all the information on the Website is correct, but the Company neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information regarding the goods or otherwise. The Company shall not be responsible for the delay or inability to use the Website or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities and related graphics obtained through the Website, or otherwise arising out of the use of the Website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Company shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the Website that may occur due to technical reasons or for any reason beyond Company’s control.
      6. The Website may be under constant upgrades, and some functions and features may not be fully operational.
      7. Due to the vagaries that can occur in the electronic distribution of information and due to the limitations inherent in providing information obtained from multiple sources, there may be delays, omissions, or inaccuracies in the content provided on the Website or delay or errors in functionality of the Website. As a result, we do not represent that the information posted on the Website is correct or accurate in every case.
      8. We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of credit/ debit cards.
      9. All services offered and sold on the Website are without warranties of any kind either expressed or implied. The Website disclaims all or any warranty or liability from the purchase or use of the goods and services offered by the Company to the fullest extent. Any warranties or after-sale services if any offered by the partners or service providers on any order shall be serviced directly by such vendor/third party and the Company will not be under any obligation to ensure compliance or handle any complaints related.
      10. By accepting these Terms you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third-party website, or your consumption of any food, beverages, or other goods created by our partner(s).
      11. We disclaim any and all liability to you for the supply of the goods and delivery to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant goods. We cannot accept any liability for any loss, damage, or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising.
      12. We do not accept any liability for any delays, failures, errors omissions, or loss of transmitted information, viruses, or other contamination or destructive properties transmitted to you or your computer system via our Website.
      13. If we have contracted to provide identical or similar orders to more than one customer and are prevented from fully meeting our obligations to you by reason of an event of force majeure, we may decide at our absolute discretion which orders we will fill and to what extent.
      14. The products sold by us are provided for private, domestic, international and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property, and/or loss from claims of third parties arising out of the use of the Website or for any products purchased from us.
      15. We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
      16. In the event the Company has a reasonable belief that there exists an abuse of vouchers and/or discount codes or in suspected instances of fraud, the Company may cause the customer to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, the Company reserves the right to seek compensation from any and all violators.

1. 1. 1. In no circumstances will Company be liable, whether in contract, tort (including negligence) or otherwise, for any loss of profit, loss of revenue or for any indirect or consequential loss arising out from the use or inability to use our Website or products.
      2. User agrees that neither Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user’s transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if company has been advised of the possibility of such damages.
      3. User agrees that Company shall not be responsible or liable to User, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company’s total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to company if any, that is related to the cause of action.
      4. No warranty is given by the Company that the Website shall operate error-free or that this Website and its server are free of computer vulnerabilities.
      5. We shall not be held liable for any failure or delay in performing services or delivering goods where such failure arises as a result of any act or omission, that is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.

   2. 5. Third Party Links

1. 1. 6. Privacy and Data Protection

1. 1. 7. Governing Law and Jurisdiction

      These Terms shall be governed by and construed in accordance with the laws of India. The courts at New Delhi shall have exclusive jurisdiction in relation to all matters arising out of these Terms.

   2. 8. Electronic Record

      These Terms are an electronic record in terms of Information Technology Act, 2000 and the rules made thereunder, as applicable and as amended from time to time.

   3. 9. Changes to these Term

1. 10. Indemnification

   The User unilaterally agree to indemnify and hold the Company its employees, consultants, directors (“Indemnified Party”), harmless at all times from all damages, losses, costs, expenses, demands, actions, interest, proceedings, third party claims and expenses of any nature whatsoever (including all legal and other costs, charges and expenses) incurred and suffered by the Indemnified Party arising out of any action/inaction of the User, breach of this Terms and any other policies of the Company and /or breach of the applicable law, rules, regulations, legal requirements by the User.

2. 11. Severability

   If any provision of these Terms is declared invalid, illegal or unenforceable, then such provision shall be deemed to be automatically adjusted to conform to the requirements for validity at such time and, as so adjusted, shall be deemed a provision of these Terms as though originally included. If the provision invalidated is of such a nature that it cannot be so adjusted, the provision shall be deemed deleted from these Terms as though the provision had never been included. In either case, the remaining provisions of these Terms shall remain in effect unless the adjustment or deletion renders the remaining Terms in violation of the original intent of the parties.

3. 12. Contact Us

   For any legal inquiries, please contact us at:

   Milk Foods Limited
   Office No. 406, 4th Floor, Worldmark 2, Asset No. 8, Aerocity Hospitality District,
   New Delhi – 110037, India
   Email: info@mahaanmilkfoods.com
   Phone: +91-11-4310 7200

   By using our Website, you acknowledge that you have read, understood, and agree to these Terms.